Terms & Conditions – General

By using or browsing this website users have accepted, without limitation or qualification, the Terms & Conditions as below.  The Terms & Conditions can be changed at any time by Code Bloom without providing notice to users.

Orders will not be dispatched until payment is received in full and Code Bloom is satisfied with the integrity of the order.

 

Refund Policy

Code Blooms’ main priority is your satisfaction. If you receive products that are damaged or faulty, we will happily organise an exchange for you. You must advise immediately and return damaged/faulty goods within 48 hours of receipt with proof of purchase.

It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. Re-sending may result in additional costs to you. If an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion.

You agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. Although we will always take utmost care, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place. Code Bloom is not responsible for any loss or damage caused by late delivery or cancellation of an order or product.

We reserve the right not to provide goods and services, terminate membership accounts, remove or edit content from our website or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from exercising these rights.

If you need to make changes to, or cancel an order, please contact Code Bloom immediately. Once we have accepted an order, cancellation of the order is within our sole discretion.

 

Delivery Policy

We’re here to deliver flowers to you. To make it easy to understand what we offer, here are our guidelines.

  • Delivery will be made on the date requested in person, on the phone or on the online order.  Every effort will be made to deliver according to preferred times, however it is not possible to guarantee that this will be achieved.
  • Timed deliveries are possible, but have to be agreed by Code Bloom in advance and an additional delivery fee will be payable.
  • Delivery will be made by 5pm Monday – Friday, and 6pm on a Saturday.
  • Different cut off times may apply for busy flower days, such as Valentine’s Day, Mother’s Day and Christmas.
  • Cut off times for same-day delivery are 1pm WST Monday – Friday, and 10am on Saturdays.
  • We do not deliver on Sundays or public holidays.
  • Some hospitals and wards do not accept flower deliveries, should this happen to your order we will contact you to discuss the options available.
  • For orders going to funeral homes please contact the funeral home ahead of time for the delivery cutoff time for your loved one’s funeral.
  • Every attempt is made to deliver orders to the correct address, should the property be a gated or secure complex please ensure you include the recipient’s phone number to enable our flower courier to gain access.  If re-delivery is required an additional fee will be payable.
  • Alcohol delivery is subject to State liquor laws, and the sender and recipient must be 18 years or older to order or receive alcoholic beverages.
  • Images on the website are always the largest version of the product variation.
  • Product substitutions may sometimes be required, either in terms of container, ribbon, wrap, flower type or colour. Code Bloom will always attempt to replicate the product images on the website as accurately as possible with regards to current stock, where this is not possible our florists will substitute where necessary for the exact value of flowers that are unavailable and this is done with their floristry discretion.